Effective text: 26^th September 2024

At Pengrad Educational Items Sales store, your privacy is a top priority. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit and purchase from our website, www.eduitems.pengrad.com or interact with our services.

1. Information We Collect

We collect various types of personal information to provide you with a smooth shopping experience:

• Personal Identifiers: Name, email address, phone number, shipping address, billing address.
• Payment Information: Credit card number, expiration date, billing address (processed through secure third-party payment processors).
• Purchase History: Details of the products you have bought.
• Technical Data: IP address, browser type, operating system, and website usage patterns (through cookies and similar tracking technologies).
• Communication Data: Your communication preferences, customer service inquiries, and feedback.

2. How We Use Your Information

We use the information collected for the following purposes:

• To Process Orders: To handle your purchases and deliver the items.
• Customer Support: To respond to your inquiries and offer customer support.
• Marketing: To send you promotional materials, offers, or updates (if you consent to receive these).
• Improvement of Services: To analyze your preferences and improve our product offerings and website experience.
• Legal Compliance: To comply with legal obligations, such as tax reporting.

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. Cookies help us:

• Remember your preferences (such as items in your cart).
• Analyze traffic and usage patterns to improve functionality.

You can manage or disable cookies in your browser settings, but some functionalities may be affected.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party vendors who assist with payment processing, shipping, marketing, and IT support. They are bound by strict confidentiality agreements.
• Legal Compliance: If required by law, we may disclose your information in connection with legal proceedings or investigations.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Data Security

We take appropriate security measures to protect your personal information from unauthorized access, alteration, or disclosure. This includes encryption of sensitive data, secure payment processing, and access restrictions.

While we strive to safeguard your data, please note that no online platform can guarantee absolute security. We encourage you to protect your personal login information and avoid sharing it.

6. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of your personal data.
• Correction: Request corrections to any inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal requirements.
• Opt-Out: Opt-out of marketing communications by following the unsubscribe instructions in our emails or contacting us directly.

7. Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child, we will promptly delete it.

8. Third-Party Links

Our Site may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review their privacy policies before providing any personal information.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. Any updates will be posted on this page, with the effective date revised accordingly. We encourage you to review this policy regularly.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:

Pengrad Educational Items Stores 

Email: pengradeduitems@gmail.com

Phone +234 706 619 5921

Address: 96 Mushin road, Isolo Lagos state.