Pengrad Educational Items stores.

At Pengrad Education and Capacity Development Company Ltd., we are committed to providing high-quality educational materials. We understand that sometimes purchases may not meet your expectations. Please read our refund and return policy carefully to understand your rights and options.

1. Eligibility for Returns

You may return items purchased from our online store within 14 days of the delivery date, provided that:

• The item is in its original condition, unused, and in its original packaging.
• The item is not a digital product or online course, as these are non-refundable once accessed.

2. Process for Returns

To initiate a return:

1. Contact Us: Email our customer service at support@pengrad.com or pengradeduitem@gmail.com with your order number and the reason for your return.
2. Return Authorization: You will receive a return authorization and instructions on how to proceed.
3. Shipping the Item: Pack the item securely and include a copy of your order confirmation. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

3. Refund Process

Once we receive and inspect your returned item:

• If approved, a refund will be processed to your original payment method within 5-7 business days.
• Please note that shipping fees are non-refundable.

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the process above and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt. We will arrange for a replacement or refund at no additional cost to you.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Digital products (eBooks, online courses).
• Opened software or materials that have been used.

7. Customer Service

For any questions or concerns regarding our refund and return policy, please contact our customer service team at support@pengrad.com or call/WhatsApp +234 706 619 5921.

Thank you for choosing Pengrad Education and Capacity Development Company Ltd. We appreciate your business and are dedicated to ensuring your satisfaction with our educational products.